Delivery

Delivery charge and timing

FREE UK delivery on every order, with no minimum spend. Orders are processed and dispatched within 1-2 working days, then delivered within 3-5 working days. Allow 4-7 working days in total as an estimate rather than a guaranteed arrival date.

Working days are Monday to Friday, excluding UK bank holidays. Orders placed after a daily cut-off, during peak periods or requiring compatibility checks may take longer.

Dispatch and tracking

We will send an email when your order is dispatched and include tracking where the carrier provides it. You can also use our order tracking page with your order number and billing email.

Check that your address, postcode, email and phone number are accurate. Tell us promptly about safe-place or access instructions.

UK regions and longer journeys

Delivery to the Highlands and Islands, Northern Ireland, the Channel Islands and other remote locations may take longer or require a specialist service. Any applicable restriction will be confirmed before acceptance where possible.

We currently deliver to United Kingdom addresses only unless otherwise agreed in writing.

Lithium batteries and generators

Lithium batteries and power stations may travel only with approved carriers and services. Generators must be supplied without fuel. Packaging, state of charge and routing may be subject to dangerous-goods rules.

Do not redirect a damaged battery or fuel-containing generator to another address without speaking to us.

Failed delivery and missed appointments

If a carrier cannot deliver, they may leave a card, contact you, attempt another delivery or return the item to a depot. Contact us if the item is returned so we can arrange the next available service.

Additional waiting time does not remove your cancellation rights.

Damage, loss and incorrect items

Check the package and product when it arrives. Report visible damage, missing items or incorrect products promptly with photos where safe. Do not use damaged electrical equipment.

If tracking says delivered but you have not received the item, check safe places and neighbours, then contact us so we can investigate with the carrier.

Large and installed products

Whole-home batteries, panels and transfer equipment may require a qualified electrician and site-specific checks. Delivery does not include installation unless expressly agreed. You are responsible for ensuring suitable access and a safe installation environment.

Order acceptance and stock allocation

Delivery estimates begin when we accept your order, not when an automated acknowledgement is issued. We will contact you if stock, compatibility or supplier information prevents us from meeting the estimate.

You can choose a substitute, revised arrangement or cancellation for a full refund if the delay is significant.

Changing the delivery address

Contact us immediately if an address needs correction. We can only change it before dispatch or with the carrier’s agreement. A change may require identity verification and can affect the delivery estimate.

We cannot redirect dangerous goods to an address or service that is not approved for them.

Multiple parcels and part deliveries

Items may arrive separately because of size, stock location, battery rules or supplier availability. Each parcel may have its own tracking link. You will not be charged an additional delivery fee for an approved split shipment.

Keep all packaging until every item has arrived and been checked.

Safe places and unattended delivery

A safe-place request must be suitable for the product and location. Do not leave batteries, generators or high-value equipment in rain, direct heat, an unsecured communal area or where children or animals can reach them.

Where you nominate a safe place, responsibility may pass when the carrier completes that instruction, subject to your statutory rights and any evidence of non-delivery.

Signature, identity and high-value orders

Some orders may require a signature, age-appropriate identification or additional fraud-prevention checks. These checks are intended to protect customers and are not a reason to share full card details with us.

We will tell you if a required check affects dispatch.

Remote areas and specialist services

Some postcodes may be served by sea freight, reduced-speed road services or collection points. Lithium batteries and fuel-powered products can have additional restrictions. We will confirm available arrangements before accepting an order where practical.

Longer transit does not change your right to free delivery on eligible UK orders.

Collection options

If a collection point or depot service is available, bring the tracking reference and suitable identification. Check opening hours, item size and storage time before travelling.

Uncollected parcels may be returned to us. Contact us before the carrier’s deadline to arrange another option.

Failed, refused or repeated delivery attempts

If a parcel is refused, inaccessible or repeatedly missed, it may be returned. We can offer a new delivery arrangement or cancel and refund the order where appropriate.

Any reasonable cost incurred because you provided an incorrect address will be discussed with you and will never be deducted from your statutory rights.

Installation and delivery are different services

A delivery appointment does not include wall mounting, fixed wiring, setup, fuel, app registration or a technical site survey. These must be arranged separately with a competent installer.

Make sure there is safe access for large items and that children, pets and unauthorised people are kept clear during delivery.

Delivery concerns and escalation

Contact us if tracking stops updating, the package arrives open, an item is missing or the carrier uses an unsafe location. Include your order number and relevant photos or tracking details.

We will investigate with the carrier and keep you informed. Do not delay reporting a safety issue while waiting for a routine response.