DRAFT – for solicitor review
FREE 30-day returns
You can return an item free within 30 days of delivery. We provide a return label or collection at no cost.
- Contact support@powerbackupuk.co.uk or 07413 089908.
- Receive your return label or collection instructions.
- Pack the item securely with its accessories.
- We refund within 14 days of receiving it back.
Your statutory rights
This policy sits on top of your 14-day cancellation right under the Consumer Contracts Regulations 2013 and your faulty-goods rights under the Consumer Rights Act 2015. Nothing here removes those rights.
Fuel and damaged goods
Do not post a generator containing fuel. Contact us for specialist return handling. Product-specific conditions will never limit statutory rights.
Power Backup UK
Unit 29, Skylines Village, London, E14 9TS, United Kingdom
07413 089908
support@powerbackupuk.co.uk